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FAQ

Q: What is custom scenting?

A: Custom scenting is the process in which customers can work with our sales associates to create a fragrance specifically for them. Body Time® has the ability to custom scent many of our products.

 

Q: Can I combine scents?

A: Yes! We can combine scents to your satisfaction. Our sales associates will help you create a blend that is what you are looking for!

 

 

Q: What is the difference between perfume oils and essential oils?

A:  Essential oil and perfume oil is often referred to interchangeably; however, there are many significant differences. Essential oils are the natural chemicals extracted from plants—the leaves, flowers, stems, roots or bark. Perfume, or fragrance, oils are synthetic reproductions of what occurs in nature. They can mimic natural scents, like vetiver, or they are unique fragrances unlike what is found in nature, like the ever popular China Rain®.

 

 

Q: What are good perfume oils for men?

A: Cypress, Grass, Madras, Peat Moss Vetiver, Sagebrush and other musk scents.

 

Q: Why are some perfume oils discontinued?

A: There are many different circumstances for why perfume oils are discontinued. It could be that the vendor went out of business, there is no longer a source for the perfume oil or simply that the perfume oil sold poorly.

 

Q: Can a customer host a custom scenting party at Body Time®?

A: Yes.  We do custom scenting parties at our Shattuck store for small groups, however availability is limited.  Please email customerservice@bodytime.com for more information.   

 

Q: Does Body Time® have a recycling program?

A: Yes. We give our customers $1 off their purchase of Body Time® products for each empty Body Time® bottle to be refilled.  Bottles must be completely clean in order to be refilled.

 

Q: What’s the difference between glycerin soaps and milled soaps?

A: Glycerin soaps are made of glycerin, a humectant. The glycerin works to draw moisture towards itself, and therefore attracts the moisture to your skin. Milled soaps are made of shea butter, olive or vegetable oils. The more times the soaps are milled, the fewer impurities they contain and the longer they last.  In addition, milled soaps are creamier than glycerin soaps.

 

Q: Are Body Time®’s products tested on animals?

A: No, none of our products are tested on animals.

 

Q: Why should I become a Body Time® All the Time (BTAT) member?

A: BTAT members receive 10% off their purchases every day, and 20% off their purchases on Tuesdays. In addition, we offer our loyal customers a free ¼ oz perfume oil of their choice during their birthday month.

 

Q: Does Body Time® sell gift certificates?

A: Yes.  We have gift certificates ranging from $10-$150 redeemable for products or store credit.

 

Q: Is your Body Time® Botanicals Line natural?

A: The term “natural” is one that is used loosely by many skin care companies without regard to the standards set by the National Products Association.  At Body Time® we prefer to tell you exactly what is in our products.  Our Body Time® Botanicals line contains only the highest quality, earth friendly, plant-based ingredients—many of which are organic. 

 

Q: What is China Rain®?

A: China Rain® is by far the most popular scent offered at Body Time®. It is a fresh, clean, green, floral fragrance with a slight hint of musk. The scent was developed by one of our employees in our Shattuck Avenue store in 1974 when Body Time® was still known as The Body Shop.

 

Q: Is China Rain® an essential oil?

A:  China Rain® is a combination of several perfume oils.   It contains no essential oils.

 

Q: How many Body Time® stores are there? Are you going to open any more?

A: 5. We have stores in Berkeley, Oakland, Marin and Walnut Creek. Yes, we hope to eventually open a store in San Francisco.

 

Q: What does organic mean?

A: In the personal care industry the word “organic” is often read on the labels of products; however, a product is only certified as organic by the USDA if 95% or more of the ingredients are organic. Consumers can identify a product as certified organic if it has a USDA-certified organic label. Oftentimes, consumers are disillusioned by companies claiming their products contain organic ingredients and that in turn deems them organic. According to Organic Consumers*, there is no regulation for companies using the word organic on their labels.

*http://www.organicconsumers.org/bodycare/index.cfm

 

Q: What does natural mean?

A: The Natural Product Association* developed a set of guidelines that determine whether a product meets the Natural Standard and Certification for Personal Care Products.  It recognizes all personal care products defined and regulated by the FDA (Food and Drug Administration). The certification evaluates a product based on four categories: its ingredients, the safety of the product for humans, the means by which the product was tested, and the sustainability of the product. Body Time® adheres to the INCI (International Nomenclature of Cosmetic Ingredients) standards of ingredient labeling which is an FDA mandate. We do not make the claim that our products are 100% natural but we do promise a commitment to quality, consistency and community.

*http://www.npainfo.org/npa/naturalsealcertification/personalcare/npa/naturalsealcertification/npanaturalstandardforpersonalcareproducts.aspx?hkey=443d55de-e315-42ee-918b-2960452d9fe4

 

Q: Are Body Time® products paraben-free?

A: Body Time® Classics products do use parabens. Parabens act as a preservative to keep our products from deteriorating. The FDA and the EU have both concluded that parabens are safe. However, if consumers are looking for a paraben-free product, they should consider products from our Botanicals Line—the Botanicals Line uses plant-based preservatives.

*www.lexology.com/library/detail.aspx?g=0efd81b6-04ae-4fa4-ba83-00cf4ff1f61d